What should be avoided during an emergency situation with passengers?

During an emergency situation with passengers, avoiding forceful commands is essential because such an approach can lead to increased panic and anxiety. When people are already in a stressful situation, issuing commands in a loud, aggressive, or forceful manner can exacerbate fear and confusion. Instead, it's crucial to communicate in a calm and collected way, using clear and reassuring language. This helps instill a sense of safety and control among passengers, allowing them to follow instructions more effectively. Providing clear instructions and reassurance, along with maintaining a calm demeanor, fosters cooperation and helps manage the situation more effectively.